FAQ's
Frequently Asked Questions
Shopping Information
WHAT SHIPPING METHODS ARE AVAILABLE?
We use a variety of different carriers as well as Royal Mail. If you have a preferred carrier please do let us know and we will do our best to accommodate your wishes.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Our shipping times vary between 5 - 10 days. If you require your parcel faster let us know and we will express it to you. If there are any delays we will inform you immediately, if you do not wish to wait the extra time a full refund or alternative product will be offered.
DO YOU SHIP INTERNATIONALLY?
Yes we do, we can ship to pretty much anywhere in the world. Please do contact us if you are not sure, certain areas may experience delays.
Payment Information
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all mainstream debit and credit cards, including Amex. We also accept Pay-Pal, Apple and Goole Pay services. If you do not see a payment method which you are happy with get in touch and I am sure we can get an alternative in place for you.
IS BUYING ON-LINE SAFE?
Buying from Peakeze.com is safe and secure, your details will never be shared with third parties and your card / bank details remain encrypted. If anything you see on the site worries you or indeed if you are concerned about security please feel free to get in touch.
HOW DO I RETURN AN ITEM?
Simply post it back to us, please do contact us first and give us some details. If you do not contact us this may delay processing of the returned item. When you contact us let us know what the product is and why you want to return it, if the product is faulty we should be able to get a replacement dispatched to you without delay.
Orders and Returns
HOW DO I TRACK MY ORDER?
Once you have placed your order and paid, you should get a confirmation email. You will get periodic emails which will let you know where your parcel is. You will be issued with a tracking number so you can also track via the carriers website direct, if you wish.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No you do not need an account. An account is handy as it can speed up the ordering process as we save things like payment details and delivery addresses etc. But it is not mandatory to have an account, its your choice.
WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?
Contact me, I'm the boss-man here at Peakeze.com my email is rob@peakeze.com and you can get me on my direct line 01527 336 036. No hiding, I'm here to support you as you are a valuable client.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Get in touch and let us know what you would like to do. We will do our best to accommodate your wishes, if your item has been dispatched you may be liable for the delivery charge so get in touch as soon as you can. If you want to amend your order, contact us, if your order has not been processed we can change it for you no problem. See contact details in the footer of this page or use the contact form on the website.
HOW DO I PLACE AN ORDER?
Select your items and add them to the cart, click on the cart logo and proceed to checkout. Select your payment method and enter your card details, if you are unsure or you need some help get in touch and we can support you.
Products
WHY DO I NEED TO BUY WALKING STICKS?
You don't, walking with sticks does deliver many benefits. They can support you on slippery or unstable ground, they can help if you are carrying an injury and in my opinion they offer a great workout for your pecs and arms. You don't need them but they can be very helpful and this is just a few ways sticks can benefit, make walking more enjoyable and more beneficial.
WHY HAVE A WATER BLADDER IN YOUR RUCKSACK?
Water bladders are for serious walkers, no more stopping for a drink, just drink while you are on the move. No more dislocating your shoulder to try to reach your bottle in the side pocket of your rucksack and having your fluids in a water bladder means you have your hands free for other things, using sticks etc.
WHAT WALKING STICKS SHOULD I BUY?
Like everything sticks should be purchased for the application e.g. if you are walking far (10 miles+) go for a lighter pair. If your walks aren't that far you can probably get away with a slightly cheaper, heavier pair. Sticks are also dependant on your height a rough calculation is Your Height (in CM) X 0.68, go for an adjustable pair. If you’re 5ft 6inches or shorter go for some with a maximum length of 110CM. If you are over 5ft 6inches get a set which will extend to around 135CM. A 135CM set of walking sticks will be fine for people up to a height of around 6ft 7inches. Taller than 6ft 7inches get in touch and we'll sort you out.
WON'T BASE LAYER MAKE ME SWEAT MORE?
The beauty of base layer is that it will keep you warm and yes it will make you sweat, warm / hot = sweat right? This is where base layer is clever, all of the Peakeze base layer is made from materials which have wicking properties, so what does that mean? Yes you will sweat but the base layer will allow the perspiration to escape so you won't feel wet, just warm and dry.
Walking
IS WALKING A GOOD EXERCISE?
Yes walking is great exercise, anything that raises your heart rate for 20 minutes or more is doing you some good. Some would say walking is the best exercise, low impact aerobic exercise will get you in shape, you will need to do it regularly to see any results.
WHAT IS WALKING FOR WELLBEING?
Walking is proven to not only help physical health it also helps mental health. Walking in nature is believed to be hugely beneficial to humans, it is a great opportunity to practice mindfulness and walking carries a whole host of different benefits. Lots of businessmen have started conducting business meetings while walking. Why? because it relaxes people and helps them to think clearer, I am sure many a business problem has been solved whilst walking.
I DON'T HAVE ANY COUTRYSIDE BY ME, WHERE CAN I WALK?
The great thing about walking is you can do it anywhere. We do it without even thinking! Whilst I walk my mind tends to wander and I could be anywhere it really doesn't matter. Wherever you are in the world get out there and start your journey I guarantee you will not regret it.